Frequently Asked Questions
1. When do we ship orders?
Where possible we ship all order in batches every Monday unless that Monday
happens to be a holiday. If Monday is a holiday, the orders will be sent
the next day. This policy is subject to change during the winter holiday
season where shipping may be faster or slower due to holiday hours and
quantity of orders. Please allow up to 28 days from ordering to receiving
your items although this will not be the case in the majority of situations.
Please print out a copy of your order for your records and refer to your
order number when asking questions about it. For any shipping questions,
2. What other methods of payment are available to customers?
While PayPal is preferred, we also offer customers the ability to pay by
bank transfer and cheque. To organise payment through these means please
3. What is our return and exchange policy?
If for any reason you are unhappy with your purchase, returns or exchanges may be made within 7 days of receiving your purchase, please email email@example.com to make an exchange or return.
Items which arrive damaged may be returned for an exchange or refund. If this
occurs, please email firstname.lastname@example.org to
give him the status of your goods. We will process the refund as soon as
we receive the returned merchandise. If the damage was our fault or the
shipper's fault, we will reimburse you for the shipping so please save
a receipt and send it to us for a full refund of the order plus any shipping
costs you incur.
4. How do I cancel my order?
If you place an order and then decide that you would like to cancel it, you
can do so before the Thursday prior to shipping, email email@example.com
. If you cancel the order
in the same day that you place it, there is no restocking fee. If however,
you happen to want to cancel your order after the merchandise has been
sent you must send back the item(s) at your own expense and we will refund
you the total, minus shipping, when the item returns in its original condition.
5. Any other questions?
Please don’t hesitate to contact firstname.lastname@example.org
any questions relating to the Oliver Jeffers site, the purchasing process,
shipping or anything else related. We will endeavour to help you out with
any aspect as quickly as possible.