Frequently Asked Questions
1. When do we ship orders?
Where possible we ship all order in batches every Monday unless that Monday happens to be a holiday. If Monday is a holiday, the orders will be sent the next day. This policy is subject to change during the winter holiday season where shipping may be faster or slower due to holiday hours and quantity of orders. Please allow up to 28 days from ordering to receiving your items although this will not be the case in the majority of situations. Please print out a copy of your order for your records and refer to your order number when asking questions about it. For any shipping questions, email richard@dynamo.ie2. What other methods of payment are available to customers?
While PayPal is preferred, we also offer customers the ability to pay by bank transfer and cheque. To organise payment through these means please contact orders@oliverjeffers.com3. What is our return and exchange policy?
If for any reason you are unhappy with your purchase, returns or exchanges may be made within 7 days of receiving your purchase, please email richard@dynamo.ie to make an exchange or return.
Items which arrive damaged may be returned for an exchange or refund. If this occurs, please email richard@dynamo.ie to give him the status of your goods. We will process the refund as soon as we receive the returned merchandise. If the damage was our fault or the shipper's fault, we will reimburse you for the shipping so please save a receipt and send it to us for a full refund of the order plus any shipping costs you incur.